Process-based management in the Vsevolozhsk Clinical Interdistrict Hospital

• Razumov Alexey N.
• Grishanova Tatyana G.
• Shipachev Konstantin V.

Abstract

Implementation of the process approach to medical institution management helps to respond to dynamically changing conditions faster and to insert the necessary adjustments. The process approach itself is expressed in chain of actions building with logical transitions from one link to another, without temporary losses for extra actions, the result of which will be high-quality healthcare service delivery. Process-based management realization is expressed in: clear understanding of how the process of healthcare service delivery is currently taking place, process optimization with the aid of lean manufacturing methodologies, process standardization for all employees and institution's departments, and finally, systematic inspection of process execution correctness on the ground of approved institution standard.

In the article implementation path of the first stage of the process approach in management of the Vsevolozhsk Clinical Interdistrict Hospital is described. The problems in its implementation are considered. The ways to solve them and to optimize implementation scheme of the approach in future are suggested. In addition, the authors set a challenge of process matrix implementation for transition to the next stage of process approach in medical institution management.

Keywords:process approach, training, process improvement, standardization, process discussion, efficiency improvement, improvement

All articles in our journal are distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0 license)