Medical and organizational aspects of the work of consultative diagnostic health center (polyclinic) for children

• Svetlana S. Moskvina

AbstractThe article gives a detailed analysis of the causes of queues in polyclinics using the example of the advisory and diagnostic polyclinic of the Regional Clinical Hospital in Ivanovo. Proposals on the patient flow management are presented. Not only an internal process management but also external factors (federal and regional regulations) affect the queues in polyclinics. Therefore waiting times reduction efforts should be conducted on all levels.

Keywords:consultative-diagnostic polyclinic, the queue organization of the registry, Internet entry, preferential categories of citizens

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